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Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
Ordered from different warehouses: If you ordered from 2 different warehouse the order will have multiple shipments.
AIBOO made a mistake: On rare occasions an item maybe missed during packaging.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service, including your order number and a copy of the parcel declaration.
RMA is short for Return Merchandise Authorization. Customers who want to return item(s) are required to apply for a RMA. Once the RMA is authorized, customers could return the item(s) by printing the return address on the label.
Please contact our customer service via email to email@example.com to help if we can solve the problem together first. If not, please mark our order number, phone number and “Return” on the package, and let us know the tracking number when you send it out.
We will arrange reshipment or refund after receiving your returned items.
If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email to firstname.lastname@example.org
If it is outside of warranty we may still be able to offer repairs or replacement parts.
1. Please contact us by telling the order number and the details you received.
2. Our Customer Service team will respond to you within 24 hours.
3. Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us.
4. Once we receive the incorrect item, we will begin processing the correct item for you.
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide “Proof of Damage” documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send email to us about the case for a reship.
If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement or a full refund by contacting us.